Software Maintenance, Enhancements and Support: Siemens PLM Software. Software Maintenance and Enhancements. Software maintenance and enhancements help ensure that you gain the maximum benefit from your PLM software investment. With software maintenance, you can automatically receive major software releases with new features, functions and software corrections. Software enhancements also include point releases with limited new features. MSC Software Brochure Standard Software Maintenance & Technical Support Usage Guide 1. Am I entitled to technical support from MSC? If you provide a valid Software.Product support and software maintenance agreement. Software maintenance is defined in the IEEE Standard for Software Maintenance, IEEE 1219. 1.7 “Subscription Services” means the provision of Maintenance. Page 1 of 10 Software Support and Maintenance Terms 1. Definitions and interpretation 1.1 This agreement uses some terms with special meanings. Learn more about Software Maintenance. Technical Support. Our technical support organization, Global Technical Access Center (GTAC), provides you with technical resources whenever you need them. From troubleshooting to software fixes, we diagnose and help solve your Siemens PLM Software issues in local language through responsive and specialized PLM technical support. Our channel partners provides the first line of support for promoting product utilization and supplying technical support requirements. A channel partner gives you the advantage of local and timely support, bridging the gap between time zones, languages and cultures to meet all of your support needs quickly and easily. Learn more about GTAC software support. DELCAM software where the Licensee has contracted for such maintenance and support. Support and maintenance. Standard software maintenance and support terms. 7 Pitney Bowes Software Support & Maintenance Handbook Product Lifecycle Policy Lifecycle of a Product A product proceeds through a lifecycle of milestones and phases.
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